-After an order has been shipped you will be sent a tracking email with a link to track your package Remember to check your spam and update folders. If you do not receive this email please give us a call at our Rochester location: (507) 322-6161

-Once an order is SHIPPED it should take between 2-5 business days for it to arrive at its destination. Sometimes certain products are not available in our stores so we are fortunate enough to be able to special order these items directly from the brands. An important note: these orders may take longer to process before they are shipped.

-We are committed to your complete satisfaction. If you experience any discomfort or dissatisfaction with any product purchased at our stores please let us know within 30 days of the original purchase date. Whether it’s worn or unworn, box or no box, we want to know about it and make things right.

-Once an order has been placed you should expect to receive TWO emails. First, a confirmation email that your order has been processed and Second, an email that your order has been shipped with tracking information. If you have not received any tracking information after 3 days of placing your order please give us a call at our Rochester location: (507) 322-6161

-Sometimes certain products are not available in our stores so we are fortunate enough to be able to special order these items directly from the brands. Similar to an online order we will email you when your order has been processed and shipped.